Maximizing Growth in an Ever-Evolving Environment
Banks face dual pressures: retaining deposits while meeting customer expectations in a competitive market. Recent shifts in the macroeconomic environment, including a rate cut by the Federal Reserve, are adding new complexities. While the rate cut will stimulate growth in lending and credit, it also intensifies margin pressures as banks must balance lower borrowing costs with maintaining deposit rates.
Additionally, banks must keep pace with evolving technologies, sophisticated fraud, and cyber-attacks. The rise of Fintech intensifies competition, pushing traditional banks to adapt and innovate.
Revolutionize your banking operations with custom solutions, BPaaS delivery models, and services crafted through innovative design thinking and our user experience labs. With cutting-edge technology and industry-certified experts, we have delivered exceptional results and experiences for over 80 financial services companies.
With NPS of 70+ we have helped 82+ banking and financial services companies across the globe to reinvent and transform their business processes
Transactions and digital interactions
Payments processed
Collections achieved
Average TCO reduction delivered
Turn-around time reduction in banking back office
Accuracy through digital and automation
Fintech Rebound: Unveiling Opportunities for 2024 and Beyond
Rethinking Financial Crimes Risk Management: A New Paradigm
Harnessing AI and Automation to Unlock New Revenue Streams in Banking
Segments We Serve
Leveraging deep domain, marketing-leading technology, and our advanced products and platforms, we drive measurable outcomes across various banking industry sectors.
Consumer Lending
We keep customers at the core. Modernize consumer lending with efficient and nimble digital solutions from originations to collections.
- Originations
- UW
- Funding
- Servicing
- Repayment and closures
- Collections
Digital Engineering Services Focus for Consumer Lending
- Intuitive, omnichannel interfaces and tailored platforms for seamless loan origination
- Advanced analytics for risk assessment and personalized lending offers
Customer Examples
- Top 20 US bank by asset size
- Leading US-based MNC specializing in auto finance & leasing, with $115B+ in managed assets
Retail Banking
Deliver exceptional experiences, and create exponential brand value.
Streamline retail banking operations with our AI-driven BPaaS modular solutions, developed in partnership with a digital core banking cloud-native platform.
- Originations
- Compliance
- Payments
- Fraud and disputes
- Servicing
- Settlements and reconciliations
Digital Engineering Services Focus for Retail Banking
- User-centric mobile apps and web banking interfaces driving superior digital experiences.
- Agile, microservices-based banking platforms that support rapid innovation and new product launches
- Real-time analytics and hyper-automation for personalized insights, efficiency and fraud detection
Customer Examples
- Top 10 US bank by asset size
- Leading US bank specialized in consumer lending
Cards
Elevate customer engagement by leveraging digital solutions, domain expertise, and market-leading technology to reimagine the end-to-end lifecycle of cards.
- Originations
- Servicing
- Dispute and chargeback management
- Fraud management
- Compliance
- Collections
Digital Engineering Services Focus for Cards
- Real-time data analytics for fraud detection, customer segmentation, and targeted promotions
- Implement secure continuous integration and automated deployment methods (DevSecOps) for faster time-to-market of new features and services, keeping issuers ahead of market demands.
- Implement comprehensive, automated testing frameworks for card management and payment processing systems
Customer Examples
- Leading US bank specializing in credit cards
- Leading provider of non-prime cards and financing solutions
Payments
Eliminate friction from the payments lifecycle with advanced technologies, innovative AI-powered solutions, and business process excellence. Adopt a digital-first strategy to attain sustainable efficiencies, deliver personalized experiences, and ensure fully compliant payments operations.
- Payments set-up
- Payments processing and repairs
- Transaction monitoring
- Customer service
- Settlement and reconciliation
Digital Engineering Services Focus for Payments
- Support building of robust integrations with payment gateways and processing systems.
- Architect highly available, scalable poly-cloud environments to support global payment operations, ensuring reliability and performance at scale.
Customer Examples
- Global payments and remittances company
Fintechs
From cutting-edge digital solutions for optimizing operations and delivering superior customer experience to regulatory compliance, we provide fintechs with the tools and expertise needed to thrive in today’s digital economy.
- Onboarding and set-up
- Payments, fraud, and compliance
- Account maintenance servicing
- Customer experience & collections
- Enterprise functions (e.g., F&A, HR)
Digital Engineering Services Focus for Fintechs
- Develop scalable, API-first financial applications that enable rapid integration and ecosystem expansion
- Advanced analytics and machine learning solutions for personalized financial services and risk management
- Continuous delivery and secure software deployment (DevSecOps) to enable faster innovation cycles and reduced time-to-market.
Customer Examples
- Top 25 US financial holding company
- Leading financial services technology company in US
Capital Markets
Digital solutions for capital markets that fuel growth, enhance regulatory compliance, and elevate client experiences.
- Client selection and onboarding
- Coverage and sales
- Portfolio management and execution
- Investment ops
- Servicing and risk management
Digital Engineering Services Focus for Capital Markets
- Custom engineering support for high-performance trading systems, risk management tools, and portfolio analytics platforms
- Implement real-time data processing and analytics capabilities for market insights and algorithmic trading
- Design secure, compliant cloud environments that support high-frequency trading and big data analytics
Customer Examples
- Leading US company offering broad range of investment products
Commercial Banking
Whether it’s optimizing lending operations, expanding market reach, or navigating regulatory compliance, we empower SMBs and commercial entities to achieve their strategic objectives and deliver exceptional value to their clients, across the loan lifecycle.
- Prospecting and originations
- Credit appraisal
- Facility set-up
- Servicing
- Collections
- Compliance
Digital Engineering Services Focus for Commercial Banking
- Create intuitive, feature-rich digital banking platforms for corporate clients and SMBs, improving client satisfaction and operational efficiency.
- Advanced analytics for credit risk assessment, fraud detection, and personalized financial insights
- Develop and maintain bespoke cloud-native treasury and cash management systems with integrated, automated security and compliance testing, ensuring reliable, compliant operations.
Customer Examples
- Leading US microfinance company
Our BPaaS Offerings
Delivering outcomes and bring best-of-breed technology and partnerships for the BFS industry.
Solve complex banking challenges from advisory to implementation and hypercare with intelligent automation solutions.
<strong>Sutherland FinTelligent</strong>A suite of flexible, digital-led modular solutions tailored for Fintechs.
<strong><strong>Sutherland FinXelerate</strong></strong>Turning compliance challenges into business value through an end-to-end KYC and AML compliance solution.
<strong>Sutherland AML</strong>Create the perfect synergy of people, processes, and platforms to transform customer service and drive exceptional customer experiences across channels.
<strong>CCaaS</strong>End-to-end core banking solution in BPaaS model, covering core banking system, digital channels, customer management, product configuration and management, multi-cloud deployment, managed services, transition support, and integration services.
Platforms
Powering innovation for your digital transformation journey
Omnichannel customer experience platform
Sutherland Connect<strong>®</strong>Innovative hyperautomation platform, with intelligent workflow, custom rule management, intelligent automation, and ML models
Robility<strong>®</strong>AI-powered end-to-end quality engineering platform
<strong>Cloudtestr</strong>Digitization@Source, with advanced NLP, ML, and OCR capabilities
ExtractAI-based customer interaction analytics platform
Sutherland CX360<strong>™</strong>Workforce security designed for the new normal
Sutherland <strong>Sentinel AI<strong>®</strong></strong>Proprietary collections analytics platform, with AI and ML capabilities to predict delinquency and improve collections
NLP-based embedded translation platform for digital channels
Sutherland Translate AI<em>®</em>Proprietary solution for IT service management, with remote diagnosis and solution recommendation for cyber risk protection
Smartleap<strong>®</strong> HelpTreeA platform solution for remote workforce integration
Sutherland Anywhere®Transform your F&A processes with an end-to-end finance digitization platform
<strong>Prodigy</strong>AI-augmented analytics and integrated transactional desktop solution
Our own proprietary single platform for quality, coaching, and performance to better support internal and external clients and enhance the end-user experience.
Address Your Fintech Operational Challenges and Unlock New Scaling Opportunities
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
High-Impact Digital Engineering Use Cases
Our Partners
With FinScan, we enable stronger AML and compliance capabilities for enterprises.
Providing a comprehensive suite of technology solutions for the Financial Services Industry.
Enhancing customer experience with service workflow automation solutions.
Recognized by Those in the Know
Placed in ‘Leader’ category in its 2024 PEAK Matrix Assessment for Lending Services Operations
Placed in ‘Major Contenders’ category in its 2024 PEAK Matrix Assessment for T&S – Content Moderation
Placed in ‘Star Performer’ category in its 2023 Peak Matrix Assessment for Banking Operations Services
Placed in ‘Major Contenders’ category in its 2023 Peak Assessment Matrix for Banking Operations Services
Placed in the ‘Horizon 1’ category of the HFS Horizons: The Best Service Providers for Retail Banks 2023
Placed in the ‘Horizon 3’ category of the HFS Horizons: Customer Experience Service Providers, 2024
Unlocking Digital Performance
Trusted Partner to Global Brands
82+ clients across 20+ delivery locations with 17k+ skilled domain experts. 70+ NPS delivered. We are trusted transformation partners to iconic brands worldwide.
Outcome-Based Partnership Model
70% outcome-based contracts. With our industry-leading shared success partnership model, we win when you win.
Advanced Capabilities
Leverage our market-leading capabilities in AI, intelligent automation, advanced analytics, and cloud engineering through tailored models that suit your needs.
