Maximizing Efficiency Through Digital Solutions
Digital transformation is revolutionizing the mortgage industry, fundamentally altering how lenders and borrowers interact.
We help clients streamline their entire mortgage journey, from origination to servicing, enabling better expense management, reduction in capital expenditure, and higher operational effectiveness. By leveraging design thinking, analytics capabilities, and our portfolio of digital solutions, we drive innovation and empower you to stay at pace with the ever-changing regulatory and licensing landscape.
Our mortgage industry focus includes:
- Customer Experience. Enhance the borrowing experience, build trust and loyalty, and make the entire process more efficient, transparent, and personalized.
- Process Optimization. Balance speed and stability while maximizing business benefits through the intelligent automation of core processes and legacy systems.
- Holistic Digital Transformation. Reshaping how loans are processed, approved, and serviced, leading to a more efficient, transparent, and customer-centric mortgage lifecycle.
Segments We Serve
Optimizing the entire mortgage process lifecycle, cutting costs and capital expenditures, and driving operational efficiency.
Origination
We enable end-to-end fulfillment of originations, quality control, and compliance – all while optimizing costs.
Underwriting
- Junior, full, and contractual underwriting
Appraisal
- Order/review/validate valuation
Processing and Closing
- Component and end-to-end fulfillment
QC and Audits
- Pre-purchase review
- Due diligence review
- HMDA LAR
Customer Service
- POS/LOS (Calyx, market, or proprietary)
Servicing
Sutherland provides tailored customer service, loan management, and compliance solutions that leverage both digital and process-driven engineering, both in the form of modular and end-to-end solutions.
Loan Boarding
- QC/Mismatch
- Data validation
- Loan acquisition support
Escrow
- Customer inquiry research
- Hazard/flood insurance reviews and validations
- MI removal determination
Non-Performing
- Foreclosure
- Bankruptcy
- REO
- Claims
- Property preservation
- Collections
- Loss mitigation
Title
- Title search
- Judgement/lien/HOA/property searches
- AOM prep and recording
- Lien release
- Certified document retrievals
MERS Support
- MERS QC/Validation/Audits
Payoffs/Cashiering Support
- Reporting
- Analytics
- Reconciliations
QC and Audits
- Oversight
- MSR due diligence
Capital Markets
Sutherland provides comprehensive third-party reviews, title solutions, and quality control solutions. We are an all-in-one service provider for TPR/due diligence, title, and surveillance for both RMBS and MBS and MSR transactions, TPR approved by Fitch, Morningstar DBRS, and S&P global ratings.
Third-Party Review/Due Diligence
- Credit review
- Compliance review
- Collateral management
- Valuation review/reconciliation
- Integrated platform and partners
- Asset review
QC and Audits
- Pre-and post-funding
- Underwriting
- Compliance
- P&P
- Identify risks/fraud
- Controls
Title
- Title search
- Judgement/lien/HOA/property searches
- AOM prep and recording
- Lien release
S&P Global Ratings
- TPR approved by Fitch, Morningstar DBRS, and S&P global ratings.
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
Our Offerings
Enhance underwriting skills, reduce costs, and drive process efficiency for your mortgage business.
Underwriting Centre of ExcellencePlatforms
Powering innovation for your digital transformation journey
Intelligence and insights from interactions
Sutherland CX360™NLP/NLU chat and voice bots
Conversational AIDocument ingestion and extraction
ExtractCognitive RPA/hyperautomation
Robility<strong>®</strong>AI/ML-based knowledge engine
SmartLeap<strong>®</strong> HelptreeCRM and omnichannel platform
Sutherland Connect<strong>®</strong>Smart workflow and BPM solution for superior operational efficiency
Automated integration with leading LOSs: Encompass, Empower, Calyx Path
Orchestration platform for unification of discrete legacy system
Platform solution for third-party review and due diligence
FEATURED INSIGHTS
Mortgage Servicing: Driving Better Business Outcomes in an Uncertain Economy
Our Partners
Enhancing the mortgage lending experience for both lenders and borrowers.
Testimonials
Unlocking Digital Performance
Trusted Partner to Global Brands
85+ BPaaS clients in 8 industries. We are trusted transformation partners to iconic brands worldwide.
Industry-Leading Innovation
With 200+ unique inventions under several patents across AI and other emerging technologies, we have developed and deployed several proprietary platforms in this space.
