MORTGAGE SERVICES

Empowering Digital Excellence Across the Mortgage Journey

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Maximizing Efficiency Through Digital Solutions

Digital transformation is revolutionizing the mortgage industry, fundamentally altering how lenders and borrowers interact.

We help clients streamline their entire mortgage journey, from origination to servicing, enabling better expense management, reduction in capital expenditure, and higher operational effectiveness. By leveraging design thinking, analytics capabilities, and our portfolio of digital solutions, we drive innovation and empower you to stay at pace with the ever-changing regulatory and licensing landscape.

Our mortgage industry focus includes:

  • Customer Experience. Enhance the borrowing experience, build trust and loyalty, and make the entire process more efficient, transparent, and personalized.
  • Process Optimization. Balance speed and stability while maximizing business benefits through the intelligent automation of core processes and legacy systems.
  • Holistic Digital Transformation. Reshaping how loans are processed, approved, and serviced, leading to a more efficient, transparent, and customer-centric mortgage lifecycle.

Segments We Serve

Optimizing the entire mortgage process lifecycle, cutting costs and capital expenditures, and driving operational efficiency.

Origination

We enable end-to-end fulfillment of originations, quality control, and compliance – all while optimizing costs.

Underwriting
  • Junior, full, and contractual underwriting
Title
  • Title search/typing
  • Judgement/lien/HOA/property searches
  • AOM/AVR prep/recording QC
Appraisal
  • Order/review/validate valuation
Processing and Closing
  • Component and end-to-end fulfillment
QC and Audits
  • Pre-purchase review
  • Due diligence review
  • HMDA LAR
Customer Service
  • POS/LOS (Calyx, market, or proprietary)

Servicing

Sutherland provides tailored customer service, loan management, and compliance solutions that leverage both digital and process-driven engineering, both in the form of modular and end-to-end solutions.

Servicing
Loan Boarding
  • QC/Mismatch
  • Data validation
  • Loan acquisition support
Escrow
  • Customer inquiry research
  • Hazard/flood insurance reviews and validations
  • MI removal determination
Non-Performing
  • Foreclosure
  • Bankruptcy
  • REO
  • Claims
  • Property preservation
  • Collections
  • Loss mitigation
Title
  • Title search
  • Judgement/lien/HOA/property searches
  • AOM prep and recording
  • Lien release
  • Certified document retrievals
MERS Support
  • MERS QC/Validation/Audits
Payoffs/Cashiering Support
  • Reporting
  • Analytics
  • Reconciliations
QC and Audits
  • Oversight
  • MSR due diligence

Capital Markets

Sutherland provides comprehensive third-party reviews, title solutions, and quality control solutions. We are an all-in-one service provider for TPR/due diligence, title, and surveillance for both RMBS and MBS and MSR transactions, TPR approved by Fitch, Morningstar DBRS, and S&P global ratings.

Third-Party Review/Due Diligence
  • Credit review
  • Compliance review
  • Collateral management
  • Valuation review/reconciliation
  • Integrated platform and partners
  • Asset review
QC and Audits
  • Pre-and post-funding
  • Underwriting
  • Compliance
  • P&P
  • Identify risks/fraud
  • Controls
Title
  • Title search
  • Judgement/lien/HOA/property searches
  • AOM prep and recording
  • Lien release
S&P Global Ratings
  • TPR approved by Fitch, Morningstar DBRS, and S&P global ratings.

Accelerate Transformation with End-to-End Digital Engineering Solutions

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Define

Strategy Blueprint

Revamp business with profound industry and technological expertise.

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Design

Reimagined Experiences

Create superior experiences using a multi-lens world view.

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Develop

Tailored Solutions

Build disruptive custom tech and data platforms to unlock insights.

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Deploy

Market-Leading Tech

Swiftly deploy and harness bespoke technology solutions.

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Drive

Innovation at Scale

Manage and optimize enterprise systems and apps at scale.

Our Offerings

Underwriting Centre of Excellence

Enhance underwriting skills, reduce costs, and drive process efficiency for your mortgage business.

Underwriting Centre of Excellence

Platforms

Powering innovation for your digital transformation journey

Sutherland CX360™

Intelligence and insights from interactions

Sutherland CX360™
Conversational AI

NLP/NLU chat and voice bots

Conversational AI
Extract

Document ingestion and extraction

Extract
Robility®

Cognitive RPA/hyperautomation

Robility<strong>®</strong>
SmartLeap® Helptree

AI/ML-based knowledge engine

SmartLeap<strong>®</strong> Helptree
Sutherland Connect®

CRM and omnichannel platform

Sutherland Connect<strong>®</strong>

Our Partners

vaultedge

Enhancing the mortgage lending experience for both lenders and borrowers.

Testimonials

Sutherland demonstrated exceptional depth and achievement in customer management.

US-based mortgage company

Unlocking Digital Performance

Trusted Partner to Global Brands

85+ BPaaS clients in 8 industries. We are trusted transformation partners to iconic brands worldwide.

Industry-Leading Innovation

With 200+ unique inventions under several patents across AI and other emerging technologies, we have developed and deployed several proprietary platforms in this space. 

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Optimize Your Mortgage Services Operations

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We look forward to talking soon.