Drive Non-Linear Growth Through Efficient Operations and Strong CX
The current business landscape, shaped by constant disruption, offers a unique chance for technology-driven companies to cultivate exponential growth and profitability. As adaptable consumption models gain traction, companies seek innovative products while streamlining their global operations and fortifying security measures.
Sutherland specializes in empowering technology and digitally born companies to revolutionize their customer experiences by merging domain expertise, digital ingenuity, and operational efficiency.
We collaborate with clients to chart their customer journeys, pinpoint areas for improvement, leverage design thinking, and digitally revamp their customer interactions. We craft seamless, tech-integrated, omnichannel engagements that fuel customer loyalty, revenue generation, and advocacy.
Whether it’s gaining a comprehensive overview of your business’s profit and loss or integrating insights across IT services, digital finance, and customer retention, our objective remains consistent: to engineer exceptional experiences for both customers and employees.
POWERING ICONIC BRANDS WORLDWIDE
Segments We Serve
Blending technology domain expertise, digital innovation, and business process excellence, we empower sectors across the technology industry to keep pace with evolving customer demands and market dynamics.
Hardware, OEM, and Semiconductor
Accelerate business growth through digital transformation at scale.
Digital Platforms
Deploy intelligent customer engagement strategies for connected technology, social platforms, and streaming companies.
Software, ISVs, and SaaS
Drive growth for cloud, applications, and Software as a Service enterprises through maximized customer adoption and renewal.
Gaming
Create exceptional customer experience strategies for gaming enterprises and their player bases.
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
Our Partners
Automate business processes via end-to-end AI automation tools.
Enhance customer experience by tracking customer usage patterns, measuring product performance, and analyzing customer churn.
AI purpose-built platform for customer experience (CX).
Automated testing, patch management, and compliance remediation tools.
Unlocking Digital Performance
Industry-Leading Innovation
With 200+ unique inventions under several patents across AI and other emerging technologies, we have developed and deployed several proprietary platforms in this space.
Enhanced Efficiency
55% optimization of resources. 60% reduction in average handling time. Automate routine tasks and processes to reduce manual effort, streamline workflows, and increase overall productivity.
Cost Savings
$7M annual savings for order processing costs. Optimize resource allocation and reduce operational inefficiencies to lower costs and improve profitability.
Drive Measurable Outcomes
$2.4M average additional quarterly revenue. With actionable business insights, optimize critical business operations, deliver personalized CX and EX, and propel revenue growth.
