How our FinTech solution suite enabled cost-effective digital transformation for a leading global FinTech, enhancing the customer experience and minimizing risk across the board.
Challenge
Optimizing Fragmented Processes to Overcome Operating Headaches
Ranked as one of the largest financial technology providers, our client has a global footprint. But their siloed operating model with fragmented processes spread across thousands of clients and end customers had led to significant headaches.
The cost to serve clients was spiraling upwards. And process inefficiencies were leading to high fraud losses, sub-optimal customer satisfaction scores and increased data security concerns.
Our client needed a partner that could quickly and cost-effectively optimize their entire technology stack to tackle these problems and enhance the customer experience, bringing intelligent automation to their core operations.
Outcome
Delivering A Digital-Led Transformation
We undertook a complete process redesign and optimization, integrating the client’s siloed systems to enable greater risk mitigation and enhanced compliance.
This was supported by a right-shoring strategy, enabling a phased transition to Sutherland’s Banking and Financial Services Centers of Excellence around the globe.
Sutherland Sentinel AI was deployed to give real-time employee authentication with data masking of PII data for all client systems.
Sutherland Connect and Speech Analytics, along with intelligent automation powered by Sutherland Robility and Sutherland Extract, transformed the client’s operating model, further driving efficiencies and the end customer experience.
Savings delivered with right-shoring and digital transformation led efficiencies.
100% PII data masking compliance no data breach reported since compliance optimization.
100% NPS rating for 7 years by introducing data-backed, omni-channel digital interactions end-to-end.
Learn How We Can Support Your FinTech Needs
Services
Business Operations, AI, Data & Analytics, Sutherland Sentinel AI®, Robility®, Sutherland Connect®
Industry
Banking and Financial Services
