About The Company
Our client is an esteemed electrical goods manufacturer. With a legacy spanning over six decades in India, this company has earned international recognition for its commitment to producing high-quality products. With state-of-the-art manufacturing facilities and operations in over 35 countries, they have established themselves as a trusted name in households around the globe.
The Challenge
Taking a Supply Chain from Complexity to Transparency
The client faced significant challenges in maintaining the integrity and efficiency of its supply chain. These challenges included difficulties in tracing quality issues, ensuring accurate product recalls, and managing sales returns. Additionally, the company lacked visibility into secondary sales and struggled with supply chain integrity issues, such as cross-border sales and counterfeiting.
The Solution
Introducing Enhanced Product Visibility to the Supply Chain
To address the client’s challenges, Sutherland implemented its Digital Supply Chain Solution, eSeal®. By assigning a unique ID to each product, eSeal® enabled comprehensive tracking across the supply chain, mapping components to finished goods and building a detailed product genealogy.
The solution also provided real-time work-in-progress (WIP) tracking to boost production efficiency, ensured accurate dispatch through validation scanning, and enhanced sales tracking with a Distributor Management System. Additionally, eSeal® allowed for backward traceability, ensuring precise validation of sales returns.
The Outcome
End-to-end Supply Chain visibility and efficiency
The implementation of eSeal® delivered significant business outcomes for the company. Accurate validation of sales returns and the creation of a detailed product genealogy resulted in a 5% reduction in costs by minimizing losses from incorrect returns, false damage claims, and wrong product dispatches.
Real-time visibility into secondary sales reduced stockouts, driving a 4% increase in sales by enabling better inventory management. Additionally, the solution led to a 2% reduction in working capital, thanks to decreased labor costs, lower transit losses, and fewer incorrect claims, all contributing to more efficient resource utilization.
That’s digital performance unlocked, and measurable results delivered!
cost reduction via accurate sales return validation.
sales boost from real-time visibility, cutting stockouts.
working capital reduction due to reduction in labor costs and losses.
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Services
Digital Engineering Services, eSeal® – Supply Chain Visibility, ERP modernization
Industry
Manufacturing
