See how a major mortgage lender is processing 2,000 transactions monthly while cutting 160 personnel hours off its rate lock process leveraging Sutherland automation technology.
The Challenge
Driving Reliability and Customer Satisfaction
OneTrust International LLC is based in San Juan, Puerto Rico and is one of the fastest-growing private companies in Puerto Rico that provides export services to U.S. clients. As a managed operations company, OneTrust International provides outsourced staffing services for mortgage operations, accounting, legal, human resources and IT departments for our partner companies. It has created a multitude of job opportunities for the local job market.
Understanding the importance of rate locks – guaranteeing lenders a fixed mortgage rate as part of a time-consuming application process – optimizing the task by reducing costs and eliminating human error was essential for the lender.
The Outcome
Automating for Efficiency, Better Business Results
Leveraging its operations expertise and technology-based resources, Sutherland applied its diagnostic capabilities with robotic process automation (RPA) platforms to automate its rate lock transactions – to complete the end-to-end process without any manual intervention.
Sutherland’s suite of automation tools and diagnostics orchestrates the human-in-the-loop part of the journey by reading customer details and preferences from the RPA platform, which the bots then use to identify best rates for the borrower and create a rate lock agreement.
Eliminating human intervention, OneTrust is now processes about 2,000 transactions monthly at less cost while freeing up 160 manual hours.
Transactions processed monthly
Manual hours saved
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Services
Automation, Business Operations, Application Services
Industry
Banking and Financial Services
