The back-office often gets neglected in favor of the front. After all, that’s the first impression you make on your customers.
But can you deliver an outstanding customer experience if your back-office operations don’t align with the quality of the front-office?
Bringing a front-office mindset to your back-office redesign will deliver the bulk of overall business transformation to enhance performance. But, to do this, you must consider four crucial things.
Watch the video to learn what they are.
