An extended period of crisis and uncertainty is changing the way retail customers behave – from how they shop, to how they make purchasing decisions. Understanding what people really want and value can position retailers for future success.
Mixing analytics and behavioral science, our panel of experts discuss how to use customer behavior insights to optimize omnichannel retail experiences. In addition, they share tools retailers can use to understand evolving behaviors and put those insights into action.
Join us to discover:
- How consumer behaviors have changed and how this impacts retailers
- What tools retailers can use to gain insight into evolving behaviors
- How retailers should respond in challenging times
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Speakers
Owen Daly-Jones
SVP Head of Insight and Design at Sutherland Labs
Simon Forster
Simon Hay