Create New Keys for Your Business, Your Workforce, and Your Clients
Organizations understand the value of digital transformation. However, they are facing significant challenges in the form of rising costs, outdated legacy systems, and limited internal resources.
Sutherland’s Business Process as a Service (BPaaS) model combines our industry-leading domain expertise, business process excellence, and portfolio of digital engineering capabilities to create an end-to-end solution tailored to your business DNA. We cover all aspects from people to process and technology with a true partnership model that ties our success to your business outcomes. You can focus on what you do best while we take care of the rest.
- Harness Next-Gen Intelligence. With our deep tech stack and industry-leading platform partnerships, we harmonize your legacy systems, drive automation, and unlock the power of data for accelerating transformation.
- Move From Capex to Opex. With an outcome-based commercial model, we eliminate high upfront costs and focus instead on delivering the results that matter to you.
- Your Trusted Partner for Outsized Performance. Whether you’re looking for end-to-end BPaaS or a tailored functional solution, Sutherland BPaaS delivers outsized operational performance—every time!
Achieve Operational Success
Digital containment with new TPA paradigm
Increase in productivity for leading health plan
Improved cashflow for global logistics leader
Increase in cash collections for large municipal health system
Our Solutions
Leveraging business process excellence, market-leading technology, and our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
Next-Gen Contact Center as a Service
A seamless customer journey, from self-service to connecting with agents, that drives loyalty and revenue growth.
Digital Finance as a Service
Stay protected at every step with BPaaS solutions for compliance and FinCrime.
Insurance TPA Edge
Sutherland TPA-EDGE transforms your operations by integrating best-of-breed solutions across sales, servicing, and claims to deliver enhanced efficiency, rapid activation, and scalable growth.
Healthcare BPaaS
From end-to-end payer lifecycle management to revenue lifecycle management and compliance, reinvent your healthcare processes.
HR BPaaS
HR BPaaS empowers you to reimagine your HR operations, enabling swift adaptation to evolving workforce demands, reducing operational costs, and harnessing the latest HR technologies— all without the associated complexities. As your trusted HR transformation partner, we guide you through a comprehensive digital journey, creating new efficiencies and delivering an unmatched, data-driven experience across your day-to-day processes. From hire to retire, we ensure that every aspect of your HR operations is optimized for success.
Travel BPaaS
All-encompassing operating models that leverage the power of digital, customer experience, engineering, and domain context to drive e2e process or process as a service within the travel industry.
Telco BPaaS
Maximize operational performance and enhance customer experience while achieving increased agility, scalability, and cost savings.
Our Partners
Enhancing customer experience with service workflow automation solutions.
Enabling streamlined policy administration for insurance carriers, agents, and brokers.
Pioneering the Future of Content Trust and Safety
Platforms
Powering innovation for your digital transformation journey
Blending modern architecture and intelligent automation for a future-proof passenger revenue account solution.
<strong>Sutherland altra ®</strong>A comprehensive cloud-based omnichannel customer experience platform that brings together leading engagement technologies.
<strong>Sutherland Connect</strong>®Analyze every customer interaction and turn them into actionable insights, irrespective of which part of your enterprise touches them.
<strong>Sutherland CX360</strong>™Provide an exceptional customer experience with higher resolution rates and fewer repeat calls through Augmented Knowledge Intelligence.
<strong>SmartLeap<strong>®</strong> HelpTree</strong>A comprehensive hyper-automation RPA platform packed with advanced AI and machine learning capabilities.
<strong>Robility®</strong>An AI-driven data extraction platform built with deep learning and a neural network architecture, working and learning with human-like intelligence.
<strong>Sutherland Extract</strong>Unlocking Digital Performance
Unlock New Efficiencies
Achieve optimal efficiencies with design thinking, process engineering, and intelligent automation combined with market-leading technology.
Accelerate Time to Value
Our solutions help you deploy new products in 4-8 weeks and onboard agents in real time.
Deliver Exceptional Customer Experience
Create personalized touchpoints and interactions across the customer journey with our experience-led design capabilities.
Empower Innovation
Let us handle the complexities, so you can focus on exploring new strategies, ideas, and pathways to transformation.
Increase Flexibility
Efficiently scale operations based on demand and swiftly adapt to evolving business landscape.
Compliance Adherence
Our robust compliance processes keep your organization in line with regulations and help avoid penalties.
