Transforming Insurance Operations With Integrated BPaaS solutions
Immersed in the complex and competitive insurance industry, the traditional TPA market is struggling to enable change and transformation. Lack of transparency, poor quality of work and CX, and legacy tech limitations all prevent traditional TPAs from delivering on key business outcomes.
Sutherland’s TPA-EDGE brings together best-of-breed solutions across sales, servicing, and claims with an integrated approach to foster transparency, enhance customer journeys, and optimize claims processing. Our AI-powered solutions deliver unparalleled efficiency and customer satisfaction to offer a competitive edge in the dynamic insurance landscape.
- Enable Transparent Operations. Replacing legacy technologies, our platform provides insurers with real-time process visibility.
- Enhance the Overall Customer Journey. From prospecting to policy-holder engagement, we facilitate informed decision-making, seamless onboarding, and digital engagements.
- Deliver a Superior Claims Experience. Expedite claims processing with higher accuracy, streamlined communication, and a robust support ecosystem.
Our Solutions
Holistic platform built for innovation and growth, delivering modern core insurance operations.
Minimized Risk of Conversion
With a tested, optimized, and proven conversion toolkit and backed by an experienced team of experts, we make it easier to move to a future-proof solution.
Modern Functional Core
An end-to-end ecosystem built through a modular approach, delivering speed and agility every step of the way.
CX Design and Transformation
We design operating models and customer journeys that leverage analytics and hyper-automation for frictionless customer experiences.
Growth Partner
Accelerate direct sales with digital solutions that combine operational experience in policy acquisition with design thinking, helping you bring new products to market faster, and scale your business.
Talent Foundation
In a volatile talent landscape, Sutherland has a proven track-record in acquiring, developing, retaining, and training licensed agents and specialist sales staff.
Future-Proof Your Business
We have dedicated innovation teams for operations and technology to build cutting-edge solutions, provide guidance, and implement tailored products and solutions to fit your DNA.
Platforms
Powering innovation for your digital transformation journey
An enterprise automation platform, featuring an assistive bot that can perform key steps in transaction operations.
<strong>Robility<strong>®</strong></strong>An AI-powered solution that understands the structure of documents and learns anomalies, becoming more intelligent over time.
<strong>Sutherland Extract</strong>An orchestration platform for unification of discrete legacy systems.
Analyze every customer interaction and turn them into actionable insights by linking customer interaction details with outcome KPIs using predictive analytics.
<strong>Sutherland CX360</strong>™Making it easier to create and keep knowledge up-to-date. It integrates seamlessly with enterprise systems for user-friendly content creation and consumption.
<strong>SmartLeap<strong><strong>®</strong></strong> HelpTree</strong>Our Partners
Enabling streamlined policy administration for insurance carriers, agents, and brokers.
Unlocking Digital Performance
Trusted Partner to Global Brands
With an industry-leading NPS of 80+, we’ve partnered with 80+ leading insurance companies in the world to reinvent their business processes.
Focus on Strategic Work
Free up resources and capital, focus on strategic initiatives, market expansion, and patient-centric care delivery models.
Advanced Capabilities
Access market-leading technology and innovation across artificial intelligence, automation, advanced analytics, and cloud engineering.
Increased Efficiency
10M+ claims serviced and 15M+ back- and middle-office transactions handled annually. Automate and standardize workflows to reduce manual effort and processing times and enhance speed of operations.
