Sutherland Wins Global Impact Sourcing Award (GISA) from IAOP and The Rockefeller Foundation

Sutherland recognized for its pioneering social impact efforts
and global outsourcing initiatives


Rochester, NY – Jan. 29, 2020 – Sutherland the digital transformation company, is honored to announce it has been named a winner of the IAOP’s 2020 Global Impact Sourcing Awards (GISA) for Impact Sourcing in a Large Provider Organization. Presented in partnership with The Rockefeller Foundation, this award recognizes organizations making a significant impact on local communities by creating jobs in the BPO industry and hiring individuals in underserved areas. The winners will be honored during a luncheon at the 2020 IAOP Outsourcing World Summit (OWS2.0) on Feb. 18, 2020 in Orlando, Florida.  

“The GISA recipients were chosen based on the significance of Impact Sourcing to their business model and their public commitment to this strategy,” said Jon Browning, Chairman, IAOP Corporate Social Responsibility Committee and CEO, Global Mentorship Initiative. “Sutherland has been a pioneer in this effort and sets a good example for impact sourcing at scale and I am glad to see many in the BPO industry now employing this model.”

“We work with many companies today who are making a conscious effort to put impact sourcing practices into action because it’s a win-win,” added Debi Hamill, CEO, IAOP. “Doing so helps society, creates goodwill for their reputations and contributes positively to their brands’ health and performance. We applaud Sutherland Global Services for blazing a trail because doing well by doing good isn’t just a passing trend, it’s a paradigm shift that is changing our industry for the better.”

At Sutherland, impact hiring and social impact investing is a long-term commitment aimed at changing the direction of people’s lives and positively influencing individuals, their families and communities for the better. Sutherland’s global efforts provide career development and employment opportunities to individuals who would otherwise have limited prospects for formal, sustainable employment. Sutherland also partners with non-profits, government agencies and NGOs to provide digital literacy, technical training, soft skills training, apprenticeships and more to highly disadvantaged and vulnerable populations.

“At Sutherland, our purpose is to positively alter one life or family for every person employed by our company. We are honored to receive this recognition as a leading impact sourcing provider, as we continue to ensure that our people get out of the office and into the communities where we operate today. Using any yardstick, we are fortunate. Extending our time and talent is really what this is all about,” said Erika Bogar King, Global Chief People Officer at Sutherland. “We are proud to say that over the past 10 years, our efforts have led to tens of thousands of lives impacted within target-population individuals worldwide.”

According to the United Nations Department of Economic and Social Affairs, 21.2% of young people across the globe were not engaged in employment, education or training in 2018. Young people are roughly twice as likely to be unemployed compared to adults, and the global youth unemployment rate is estimated at 11.8%. This reflects a global crisis and a major need for corporations to take action, remove barriers and offer more employment opportunities to the world’s youth and individuals in underserved areas. 

“As a course of action to combat youth unemployment, Sutherland has leveraged its reach in over 16 countries both to promote and practice responsible sourcing and the deliberate creation of internships and apprenticeships for marginalized youth living at or near the poverty line. We do not treat these special people any differently than a person who has joined us from a top college or university,” said Paula Hurlock, Manager, Social Impact Initiatives at Sutherland, who will be speaking at OWS2.0 in the panel, Doing Well by Doing Good, Future of Impact Sourcing. “Our particular focus area is young people aged 17 to 25 living near the poverty line, single parents with children living at home and individuals who are blind, deaf or on the autism spectrum.”

Every day, Sutherland works with population groups who are in need across the globe and exposes, invests and makes meaningful hires that change lives. To learn more about Sutherland’s impact hiring initiatives, please visit us online on our social impact page. 

About Sutherland
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning over 60 locations and 16 countries around the world. To learn more, please visit us at 

Media Contacts:
Sheridan Smalley, LEWIS PR for Sutherland