Stay Agile With Tech and Ops Aligned to Your Fintech Lifecycle
Achieving scale and efficiency without compromising innovation is imperative for Fintechs. Regulatory oversight is increasing, traditional financial providers are adopting the Fintech model, and Fintechs are expanding their services. Building personalized customer connections and offering consistent user experiences is essential. ESG considerations are also becoming more critical.
To stay ahead, Fintechs must adapt quickly, always keeping the customer at the center of their operations.
You Need a Partner in Problem-Solving
Foundation for Growth
Do you have a delivery model for operations that’s strong and consistent enough to support your expansion?
Customer Experience
Are you delivering an inconsistent, impersonal CX that’s destroying customer retention and driving churn?
Sustainable Capacity
Is your highly variable demand for skilled experts requiring constant staff adjustments?
Cost and Compliance
Are the spiraling costs of growth, high overheads, and rising regulatory demands interrupting your focus?
Digital Bandwidth
Is a lack of accelerators and engineering capacity keeping you from augmenting and propelling your core platform?
We Serve Fintechs for the Impact We Can Make
Increase in scale and flexibility
Uplift in CX and retention through speech analytics
Better compliance from data masking, employee and app monitoring
Revenue uplift from customer journey mapping and analytics
TCO reduction from e-2-e digital transformation
Our Solutions
Enhancing operations efficiency and scale for Fintech enterprises with tailored digital solutions.
Scaled Operations
- Incubate playbooks for setting up and scaling operations
- Design, standardize, and harmonize processes
- Build a global right-shoring model powered by AI, machine learning, and intelligent automation
Enhanced CX
- Access a modular omnichannel CX platform with built-in AI tools
- Deliver high-touch CX support with advanced reporting
- Access customer persona and journey analytics with sentiment and social media metrics
Flexibility and Speed
- Ramp up staffing capacity and flexibility
- Get skilled domain experts from our center of excellence only when you need them
- Enjoy flexible commercial models and terms
Better Compliance
Best-in-class risk and compliance management, partnerships, and regulatory reporting
Digital Acceleration
- Digital accelerators with easy integrations
- End-to-end digital engineering services
- Disrupt functions like accrual generation, fee assessment, delinquency, and provisioning with tools that can integrate with legacy apps
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
High-Impact Digital Engineering Use Cases
Unlocking Digital Performance
Trusted Partner to Global Brands
We are trusted transformation partners and deliver tailored digital solutions for some of the leading Fintech and banking brands in the world.
Industry-Leading Innovation
Powered by 200+ patented inventions, Sutherland’s AI-driven products and platforms empower businesses to innovate, streamline processes, and deliver exceptional experiences.
Outcome-Based Partnership Model
70% outcome-based contracts. With our industry-leading shared success partnership model, we win when you win.
Industry-Leading Domain Expertise
Leverage specialized fintech domain expertise and business process excellence to create scalable solutions for every stage of the fintech journey.
Global Knowledge, Local Delivery
With regional centers worldwide, we collaborate closely with your business to deliver transformation outcomes.
CX as a Competitive Advantage
Our labs combine research, design, and process innovation to reimagine financial services operations and deliver exceptional customer experiences.
