Reimagining Claims with Intelligent Automation and Human-Centric Design
Streamline end-to-end claim processes and deliver exceptional stakeholder experiences to accelerate positive outcomes, reduce fraud and optimize operational costs.
- CognilinkClaims
- Overview
- Benefits
- Why Sutherland
- Related Insights
Transforming Claims with AI, Analytics and Automation
CognilinkClaims is a cutting-edge P&C solution built with Sutherland's AI, analytics, and automation expertise. It reimagines claims to reduce fraud and costs, accelerating positive outcomes. Intuitive and transformative, it enhances the claims journey and delivers an exceptional stakeholder experience.
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With AI we automate routine tasks, freeing your teams. It extracts critical data, reduces fraud, and provides accurate valuations.
CognilinkClaims processes over 70% of claims automatically, triaging cases. Complex cases are escalated for timely resolution, improving cycle times by over 40%. -
Lack of claim status visibility frustrates stakeholders. Our solution balances automated and agent updates, keeping everyone informed. CognilinkClaims offers personalized support with Q&A, chatbots, and seamless advisor handovers, boosting Net Promoter Scores by 10+ points and improving productivity by over 40%.
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With CognilinkClaims, harness the power of AI to enhance knowledge management. Our solution maps training materials and procedures, providing real-time access for teams. Sentiment analysis offers valuable customer insights and expert guidance.
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CognilinkClaims leverages advanced analytics for faster, better results. It quickly maps customer and third-party information to identify failure causes. Handlers get real-time support to improve satisfaction, while leaders benefit from detailed evaluations, summaries, and audit trails for continuous improvement and compliance.