Transforming Life Insurance With Customer-Centric Digital Solutions
Whether it’s doubling down on digital transformation, introducing new products and services, or seeking out new markets and customer niches, retail and group life insurers and carriers must be proactive – taking control of their own growth.
Successful innovation hinges on understanding evolving customer needs. Insurance leaders are rethinking their organizations, embracing agility and new tools, to realize consumer-focused results.
Sutherland’s life insurance solutions are disruptive by design. We help you:
- Embrace fully integrated, digital operations, and optimize processes across your business.
- Implement digital solutions that deliver tangible business value, speed to market, faster resolution time, and smoothing cost curves with front-loaded savings.
- Deliver the experience customers want – elevating CSAT.
Why Sutherland?
Under policy administration
Improvement in sales conversion
Digital containment
Improvement in return to work
Improvement in claims resolution time
Transactions across the value chain
Insurance TPA: New Partner in L&A Business Agility
Insurance Sync with Bobbie & Laurel
Claims Generative AI Solution
Interview: Hiscox USA CEO on Partnering with Sutherland
Our Solutions
Enabling life insurance companies to streamline operations, deliver personalized CX, and drive business model effectiveness.
Life and Annuities
Sutherland offers life insurance solutions with proven assets and accelerators at scale, bringing together “best of breed” solutions in a highly integrated approach.
Our Services
- Licensed Full-Service TPA. With a modern technology platform, ahead of the curve product innovation and transformative contracting, we provide end to end TPA services for our clients in Life, Annuities and Group Benefits segments.
Learn More | Case Study - Policy Acquisition. With our end-to-end direct-to-consumer (D2C) model, our team of licensed agents and intelligent solutions handles both inbound and outbound leads, prequalification, and quote-to-bind processes to drive superior growth for our clients.
- Distribution Management. We provide end-to-end agency management support to onboard and manage agent lifecycle, validate licenses, handle escalations and grievances, and help with distributor correspondence.
- New Business Support. We provide clients with fast, accurate, and efficient new business support services. Our “Intake as a Service” offering for new business submissions offers AI-based data extraction.
- In-Force Admin, Billing, and Support. Sutherland is an end-to-end operations partner for carriers and agencies, making it possible for them to focus on product and strategy and better managing relationships.
- Claims Servicing. Sutherland claims management solution is a comprehensive solution suite designed to deliver faster and accurate claims settlement/money-out services for Life and Annuity and Group Benefits carriers.
Group Benefits
As group insurers broaden their market focus through partnership expansion and InsurTech investments, Sutherland is uniquely positioned to help carriers drive growth, reduce costs, and improve CX.
Our Services
- Licensed Full-Service TPA. With a modern technology platform, ahead-of-the-curve product innovation, and transformative contracting, we provide end-to-end TPA services for our clients in Life, Annuities, and Group Benefits segments.
Learn More | Case Study - Policy Acquisition. With our end-to-end direct-to-consumer (D2C) model, our team of licensed agents and intelligent solutions handles both inbound and outbound leads, prequalification, and quote-to-bind processes to drive superior growth for our clients.
- Distribution Management. We provide end-to-end agency management support to onboard and manage agent lifecycle, validate licenses, handle escalations and grievances, and help with distributor correspondence.
- New Business Support. We provide clients with fast, accurate, and efficient new business support services. Our “Intake as a Service” offering for new business submissions offers AI-based data extraction.
- In-Force Admin, Billing, and Support. Sutherland is an end-to-end operations partner for carriers and agencies, making it possible for them to focus on product and strategy and better managing relationships.
- Claims Servicing. Sutherland claims management solution is a comprehensive solution suite designed to deliver faster and accurate claims settlement/money-out services for Life and Annuity and Group Benefits carriers.
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
Our Solutions
CX core
Omnichannel customer experience platform
<strong>Sutherland Connect</strong>®AI-based customer interaction analytics platform
<strong>Sutherland CX360</strong>™Conversational AI solution, with integrated voice and text automation
<strong>Conversational AI</strong>Cognitive knowledge base, with Next Best Action (NBA)
<strong><strong>Sutherland HelpTree and Cognitive Knowledge Engine (CKE)</strong></strong>AI-augmented analytics and integrated transactional desktop solution
AI-driven agent support and knowledge suggestion solution
Sutherland Agent AssistDigital core
Digitization@Source, with advanced NLP, ML, and OCR Capabilities
<strong><strong>Extract</strong></strong>Innovative hyperautomation platform with intelligent workflow, custom rule management, intelligent automation, and ML models
<strong>Robility<strong>®</strong></strong>Orchestration platform for unification of discrete legacy systems
NLP-based embedded translation platform for digital channels
<strong><strong>Sutherland Translate AI<em>®</em></strong></strong>Proprietary solution for IT service management, with remote diagnosis and solution recommendation for cyber risk protection
<strong><strong><strong>SmartLeap<strong>®</strong> HelpTree</strong></strong></strong>A platform solution for remote workforce integration
Sutherland Sentinel AI® /Anywhere®Data core
Proprietary risk-modeling platform for catastrophe modeling
AI solution for data enrichment through internal and external sources for comprehensive risk assessment
AI-powered tool to assist underwriters in evaluating and scoring submissions with greater accuracy and efficiency
Proprietary collections analytics platform, with AI and machine learning capabilities to predict delinquency and improve collections
D2C and partner policies analytics model, with key insights to increase customer lifetime value
Proprietary solution to automate and streamline the claims management
