cost to serve
Whether you're experiencing the initial deployment of simple outsourced services or are a digitally native organization already in the cloud, at Sutherland, we expose our clients to the value of automation and analytics—ramping those capabilities into "service as opportunity" as appetite and ability permit.
We help you optimize the value potential of the technologies at hand, remapping existing processes into end-to-end solutions that advance the art of the possible.
We help you:
Leverage what others can do better
Free up capital, energy and leadership attention
Make data work harder for you
Grow skills and capabilities to create success
Unshackle people from historical behaviors and limited mindsets
Take ownership of your success with shared risk partnerships
With reach and scale:
dedicated healthcare employees
healthcare clients and growing
healthcare development, analytics, and data science teams
analytics, omnichannel and back-office platforms, bots and tools
Six of top ten
U.S. health plans are clients
from stand-alone hospitals to the largest health systems
companies on a global basis
an average client Net Promoter Score (NPS) of 80
Digital Order Management
We can automate disparate clinical and financial information entry systems into a single and accessible medical claims management system.
Pre-Registration, Quality Assurance and Insurance Verification
We help implement medical billing software and an electronic claims processing system can transform pre-registration. Our revenue cycle experts can review the patient registration process to find problematic areas and create an automated solution.
Legacy A/R Conversions
We work closely with you during each step of upgrading your processes and technologies, alleviating the financial risk associated with this process.
We can help you identify underpayments from insurance companies and begin the process of revenue recovery.
Payment Posting and Self-Pay
We can increase your payment posting efficiency by investigating and improving the revenue cycle process and implementing automated payment posting tools. Our patient liability estimator means self-pay patients know their financial obligations.
Patient contact center
Our contact centers allow patients to schedule appointments, ask questions and explore care options quickly and easily.
Reporting and Analytics
Our dashboards and reporting capabilities mean you can catch and address issues that are preventing cash from being collected. Our analytics capabilities and experts can also handle network referral leakage, spot(?) variations in care quality and identify data trends.
Can Help Your Business?