Infographic | Retail and Consumer Packaged Goods
Many brands still take a cost center approach to customer care when they should focus on profitability instead.
JULY 11, 2022
With Sutherland as their single partner to support customer service during the busiest holiday periods, this premier florist saved significant staffing costs while enhancing customer satisfaction scores.
In the face of challenging times, understanding evolving customer preferences and behavior can keep retailers profitable.
Learn from retail experts how to leverage analytics, behavioral science, and customer behavior insights for future success.