41 Insights Under
Retail and Consumer Packaged Goods
Restaurant Management Software Company Transforms Their Troubleshooting to Drive Customer Satisfaction
This point-of-sales provider enhanced their customer satisfaction scores and first-call resolutions with a team of supportive experts from Sutherland.
Floral-Gifting Expert’s Topline Revenue Blooms With Sutherland’s Flexible Staffing Solutions
With Sutherland as their single partner to support customer service during the busiest holiday periods, this premier florist saved significant staffing costs while enhancing customer satisfaction scores.
3 Things You Need To Know About Retail Permacrisis
In the face of challenging times, understanding evolving customer preferences and behavior can keep retailers profitable.
Permacrisis is Changing Customer Behavior: How Can Retailers Prosper?
Learn from retail experts how to leverage analytics, behavioral science, and customer behavior insights for future success.
Roundtable: Re-Evaluating Energy Management in Commercial Real Estate
Industry and CRE experts discuss the present concerns and future possibilities facing energy management in a roundtable discussion.
Customer Care Super Agents: Meet the New Value Creators
Tomorrow’s customer care will be more relational than transactional, with a focus on long-term value creation.
Today’s Customer Care Metrics: Will They Matter Tomorrow?
AHT, FCR, CSAT, and NPS will carry less weight as customer care pivots from a cost center to a profit engine.