44 Insights Under
Revolutionizing the Skies: The Transformative Power of Generative AI in the Airlines Industry
Discover how generative AI is impacting key business functions across the airlines industry.
Transform Your Back-Office, Transform Your Business
Achieving an efficient back-office can be difficult, as processes are complex and automation often isn’t enough. Discover why you should prioritize CX to achieve back-office efficiency.
3 Things You Need To Know About Retail Permacrisis
In the face of challenging times, understanding evolving customer preferences and behavior can keep retailers profitable.
Tomorrow's Customer Care: More Than Just a Cost Center
Tomorrow’s customer care will pay for itself by driving greater value. Some brands are profiting already.
Mortgage Servicing: Top Ways to Boost Your Bottom Line
Mortgage originations skyrocketed by 82% in the past three years, compared with the prior three year period.
Avoid Automation Failure By Focusing On What Machines Do Best
Stop trying to automate things you shouldn’t. You can help avoid automation failure by focusing your efforts on things machines do best.
Contact Centers Of the Future: A Profitable Proposition
Tomorrow’s customer care function is a profit center, not a cost center. In fact, for some brands tomorrow is already here.