Webinar | Retail and Consumer Packaged Goods

Permacrisis is Changing Customer Behavior: How Can Retailers Prosper?

Learn from retail experts how to leverage analytics, behavioral science, and customer behavior insights for future success.

MAY 15, 2023

An extended period of crisis and uncertainty is changing the way retail customers behave - from how they shop, to how they make purchasing decisions. Understanding what people really want and value can position retailers for future success. 

Mixing analytics and behavioral science, our panel of experts discuss how to use customer behavior insights to optimize omnichannel retail experiences. In addition, they share tools retailers can use to understand evolving behaviors and put those insights into action. 

Join us to discover:

  • How consumer behaviors have changed and how this impacts retailers

  • What tools retailers can use to gain insight into evolving behaviors

  • How retailers should respond in challenging times 

Panel experts:

Simon Forster - as former CEO of Selfridges Simon spent years leading the UK’s iconic retail brand. Hear from Simon how to maintain the spark of innovation even when times are challenging.

Owen Daly-Jones - SVP, Global Head of Sutherland Labs. Trained psychologist and anthropologist Owen has led the development of digital and physical experiences for many global brands over 25 years. 

Simon Hay - as former CEO of dunnhumby Simon draws on 35 years experience in earning the loyalty of shoppers around the world through rewards, data, analytics and AI to grow sales and to delight customers.

Owen Daly-Jones

SVP Head of Insight & Design at Sutherland Labs

Leader of Sutherland's global design and creative teams, and advocate of experience-led transformation. Owen advises clients on everything from the design of service propositions, to digital transformation.