Delivering a Global Customer Service Experience
With our client launching a new global streaming entertainment service, they needed a partner who could help deliver a consistent customer experience in media. For this to work, it was essential that their existing customer service providers operated under a single global platform. Our client also needed a customer service model that could rapidly scale without any downtime in order to hit anticipated revenues.
To make informed, rapid decisions that met growth targets, deep analytics and insights into customer interactions were also top of our client's list. It was also crucial that our client's customer service platform had advanced features like real-time speech analytics to deliver a truly cutting-edge customer experience. And all of this had to be in place in less than six weeks.