Case Study | Insurance

Read how Sutherland increased productivity and reduced overall costs for an international underwriter using Sutherland Robility.

Services Sutherland Robility™
Industry Insurance
APRIL 22, 2021

Connecting Siloed Systems

Our client’s existing business processes were heavily manual and relied on the use of multiple systems for policy admin and claims. These disparate, siloed systems were a myriad of unsynchronized databases that provided inconsistent data to people across the business. It resulted in delayed services and multiple data inaccuracies. The Booking and Claims process required various manual tasks to validate information through multiple systems.

Processes across the business were repetitive and lacked integration. In addition to this, the client invested considerably in RPA technology to improve output, but with a lack of integration and the limitations of standard RPA technology, full productivity and business cases were not achieved.

A Centralized
User Management Solution

Starting by evaluating existing automation efforts, we leveraged our Sutherland RAPID model to re-evaluate our client’s use cases by replacing their existing RPA solution software with our end-to-end hyperautomation platform Robility. We used our Sutherland Robility platform to connect disparate systems across the business and deliver a more efficient workflow for our client. We created a one-window solution for all Claims First Notice of Loss (FNOL).

We utilized Robility's native OCR, RPA, workflow, AI/ML and digital command center components to increase speed-to-market and derive more value from use cases. The Robility hyperautomation platform centralized the user management solution across various applications. This allowed us to effectively manage user roles and application access management while dramatically increasing productivity and reducing overall cost of both licensing and operations.

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